Reports to: Supportive Services Program Manager
Classification: Full-Time
Direct Reports: Yes
Exempt Status: Exempt
Department: Supportive Services
Community Action Agency of Greater Kansas City is a nonprofit organization providing programs and services to low-income residents of Clay, Jackson, and Platte counties in Missouri.
Program Description: Youth Services provides students’ tools, support, and resources needed to graduate and pursue post-secondary education, career exploration, and leadership development. Students are given the opportunity to volunteer, gain leadership training, receive a stipend, attend field trips and obtain college scholarships.
Minimum Requirements:
- Bachelor’s degree in Social Work, Human Services, or a related field
- Five (5) years of supervisory experience
- Three (3) years of experience providing human services to comparable clientele
- Case management experience, working with the public
- Ability to read, comprehend, and follow contracts, training manual guidelines, and procedures
- Experience managing a budget
- Excellent listening and assessment skills
- Problem-solving and communication skills, written and verbal
- Experience with email, facsimile machine, scanner, and copier
- Proficient in alpha-numeric filing, Microsoft Office products: word, excel, and outlook and ability to learn State agency database
- Some evenings, weekends, and overnight travel required occasionally
- Reliable transportation, valid driver’s license and maintain active car insurance
Essential Job Functions:
- Manage department and supervise staff
- Evaluate staff performance and adhere to policies and procedures
- Ensure staff are informed of program guidelines, rights, and responsibilities
- Work with families with multiple and serious problems
- Cultivate and implement new and existing programs and services
- Develop and adhere to Memorandums of Understanding, department manual, and Standard Operating Procedures
- Report program outcomes and manage department budget
- Initiate and preservice relationships with schools, students, and families and connect them with needed resources
- Provide case management services to all families including intake, assessment, goal setting, case plan development, monitoring, financial management advocacy and referrals
- Oversee the accuracy of information entered in all database systems including case notes
- Conduct and document staff meetings
- Professionally interact with all levels of management, employees, and vendors
- Adjust to frequent changes in duties and procedures
- Be nonjudgmental and objective in working with clients, vendors, and coworkers
- Work independently and/or team setting and adhere to deadlines
- Ability to work effectively and efficiently in high-stress situations
- Represent CAAGKC at special events, meetings, and/or remote locations to collect and/or inform applicants of programs and services
- Perform excellent customer service to participants, staff and vendors by telephone, in person and/or in writing
- Perform any other duties as assigned
Physical Demands:
Sitting – 80%
Standing – 10%
Bending – 5%
Lifting – 5% ability to lift at least 25 lbs. or less
Work Environment:
In office – 80%
Out of office – 20%