Employment Type
Full-Time
Duration of employment
Permanent
Industry
Non-Profit
Job Location
Kansas City, Missouri
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Position: RESOURCE SPECIALIST

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Position title
RESOURCE SPECIALIST
Description

Maintains knowledge of agency programs and eligibility criteria and inform participants of CAAGKC programs and services they may qualify for after completing Intake Form

Responsibilities
  1. Gather pertinent and accurate information from participants and household members to meet their service needs
  2. Collect, verify and certify all program intake information
  3. Date stamp documents upon receipt
  4. Precisely enter information into database
  5. Maintain accurate records and notes
  6. Inform clients of program guidelines, rights and responsibilities
  7. Perform excellent customer service to participants, staff and vendors by telephone, in person and/or in writing
  8. Ability to schedule appointments and adhere to deadlines
  9. Assist in front desk duties, co-workers and participants as needed
  10. Ability to be nonjudgmental and objective when working with participants
  11. Ability to work independently and/or team setting including assisting co-worker as needed
  12. Adjust to frequent change in duties and procedures
  13. Represent CAAGKC at special events, meetings and/or remote locations to collect and/or inform applicants of programs and services
  14. Any other duties as assigned
Qualifications
  1. High school diploma or GED
  2. One (1) year experience in clerical support, social services, customer service and/or related field
  3. Type 45 words per minute and basic math skills
  4. Proficient in alpha-numeric filing, Microsoft Office products: Word, Excel, and Outlook
  5. Experience working with the public
  6. Ability to read, comprehend, and follow training manual guidelines and procedures
  7. Excellent listening and assessment skills
  8. Experience using email, facsimile machine, scanner and copier