Employment Type
Duration of employment
Job Location
Kansas City, Missouri, United States
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Position title

The Quality Assurance Manager works alongside the Executive Director & CEO to create and support the organization’s comprehensive strategic plan.

  1. Create and support the organization’s comprehensive strategic plan along with the Executive Director & CEO
  2. Design and implement mechanisms to measure and validate the impact of the organization’s operation
  3. Identify quality control procedures, standards and specifications for management, reports and contracts
  4. Manage department and supervise staff
  5. Evaluate staff performance and adhere to policies and procedures
  6. Work closely with executive and management team to build evaluation tools for strategic plan and communicate internal and external results
  7. Manage portfolio of strategic evaluations
  8. Ensure all eligibility criteria for programs and services are met
  9. Create and file appropriate compliance reports
  10. Conduct internal investigations of compliance issues and identify critical control points and preventive measures
  11. Collaborate with IT staff to develop a centralized database
  12. Identify organizational training needs to build professional development
  13. Merit audit responses to findings and recommendations
  14. Partner with funders and other community action agencies to assure best practices and transparency
  15. Perform personnel Exit Interviews with departing employees
  16. Report the effectiveness of departments, programs and services through various reporting methods
  17. Acquire and maintain ROMA Certification (Results-Oriented Management and Accountability)
  18. Adjust to frequent changes in duties and procedures while also adhering to deadlines
  19. Maintain a nonjudgmental, objective attitude when working with clients, vendors and coworkers
  20. Work well independently and/or in team settings
  21. Ability to work efficiently and effectively in high-stress situations
  22. Represent CAAGKC at special events, meetings and/or remote locations to collect and/or inform applicants of programs and services
  23. Inform participants of other CAAGKC programs and services for which they may qualify
  24. Other duties as assigned
  1. Bachelor’s degree in Project Management or Business Administration
  2. Five (5) years of supervisory experience
  3. Three (3) years of experience working in compliance and/or strategic planning
  4. Exceptional database management system and quality control experience
  5. Strong writing skills
  6. Good numerical skills and understanding of statistics
  7. Excellent listening and assessment skills
  8. Experience working with the public
  9. Some evenings and weekends required
  10. Must have reliable transportation, a valid drivers license and maintain active car insurance

Physical Demands
Sitting – 80%
Standing – 10%
Bending – 5%
Ability to lift up to 25 lbs. – 5%

Work Environment
In office – 90%
Out of office – 10%


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