Employment Type
Job Location
64133, Kansas City, Missouri, United States
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Position title

The Case Manager works with individuals and/or families to alleviate crisis situations and also helps to stabilize and empower them to overcome obstacles in order to achieve self-sufficiency. Will act as an advocate for individuals or families as necessary and serves as liaison between CAAGKC and community partners.

  1. Provide holistic and comprehensive case management services to all families including intake, assessment, goal setting, case plan development, monitoring, financial management advocacy and referrals
  2. Conduct home and/or office visits and counsel participants as required in order to maximize the availability of services to meet their needs
  3. Inform clients of program guidelines, rights and responsibilities
  4. Gather, verify and maintain pertinent and accurate information from participants and household members to meet their service needs
  5. Document eligibility and input accurate data into all database systems
  6. Act as an advocate for individuals and families
  7. Facilitate educational workshops
  8. Ability to schedule appointments and adhere to deadlines
  9. Provide excellent customer service to customers, vendors and staff by telephone, in person and/or in writing
  10. Adjust to frequent change in duties and procedures
  11. Be non-judgmental and objective in working with clients, vendors and coworkers
  12. Work effectively and efficiently in high-stress situations
  13. Ability to work independently and/or in a team setting
  1. Bachelor degree in Social Work, Human Services, or a related field
  2. Two (2) years experience providing human services to a comparable clientele
  3. Ability to read, comprehend, and follow training manual guidelines and procedures
  4. Ability to work with the public
  5. Excellent listening and assessment skills
  6. Experience with email, facsimile machine, scanner and copier
  7. Proficient in alpha-numeric filing, Microsoft Office products: word, excel, and outlook and ability to learn State agency database
  8. Must have reliable transportation, a valid drivers license and maintain active car insurance
  9. Some evenings and weekends required occasionally
Physical Demands

Sitting – 80%
Standing – 10%
Bending – 5%
Lifting – 5%

Ability to lift up to 25 lbs.

Work Environment
In the office – 60%
Out of the office – 40%

Job Benefits

Medical, Dental, Vision, Holiday pay, 401k, Long and Short-term disability, Supplemental insurance, and Education Reimbursement


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