Employment Type
Full-time
Industry
Non-Profit
Job Location
Kansas City, Missouri, United States
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Position title
CASE MANAGER

Community Action Agency of Greater Kansas City is a nonprofit organization providing programs and services to low-income residents of Jackson, Platte and Clay counties, Missouri.

Program Description

The Case Manager works with individuals and/or families to alleviate crisis situations stabilize and empower them to overcome obstacles, in order to achieve self-sufficiency.

Ideal candidate will have case management experience with the homeless population including screening clients; familiarity with linkage to community resources, detailed oriented and comfortability navigating several database management systems. Great writing, case notes skills a must.

Minimum Requirements
  1. Bachelor degree in Social Work, Human Services, or a related field
  2. Experience working with Continuum of Care Service and/or Rapid Rehousing Services
  3. Ability to read, comprehend, and follow training manual guidelines and procedures
  4. Ability to work with the public
  5. Excellent listening and assessment skills
  6. Experience with email, facsimile machine, scanner and copier
  7. Proficient in alpha-numeric filing, Microsoft Office products: word, excel, and outlook and ability to learn State agency database
  8. Reliable transportation, valid driver license and maintain active car insurance
  9. Some evenings and weekends required occasionally
Essential Job Functions
  1. Provide holistic and comprehensive case management services to all families including intake, assessment, goal setting, case plan development, monitoring, financial management advocacy and referrals
  2. Inform clients of program guidelines, rights and responsibilities
  3. Gather, verify and maintain pertinent and accurate information from participants and household members to meet their service needs
  4. Document eligibility and input accurate data into all database systems
  5. Act as advocate for individuals and families
  6. Ability to schedule appointments and adhere to deadlines
  7. Perform excellent customer service to customers, vendors and staff by telephone, in person and/or in writing
  8. Adjust to frequent change in duties and procedures
  9. Be non-judgmental and objective in working with clients, vendors and coworkers
  10. Work effectively and efficiently in high stressful situation
  11. Work independently and/or team setting and adhere to deadlines
  12. Represent CAAGKC at special events, meetings and/or remote locations to collect and/or inform applicants of programs and services
  13. Inform participants of other CAAGKC programs and services they may qualify for
  14. Perform any other duties as assigned
Physical Demands

Sitting - 80%
Standing - 10%
Bending - 5%
Lifting - 5% (ability to lift up to 25 lbs. or less)

Work Environment
In the office - 60%
Out of the office - 40%

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Position: CASE MANAGER

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