Community Action Agency of Greater Kansas City is a nonprofit organization providing programs and services to low-income residents of Jackson, Platte and Clay counties, Missouri.
The Case Manager works with individuals and/or families to alleviate crisis situations stabilize and empower them to overcome obstacles, in order to achieve self-sufficiency.
Ideal candidate will have case management experience with the homeless population including screening clients; familiarity with linkage to community resources, detailed oriented and comfortability navigating several database management systems. Great writing, case notes skills a must.
- Bachelor degree in Social Work, Human Services, or a related field
- Experience working with Continuum of Care Service and/or Rapid Rehousing Services
- Ability to read, comprehend, and follow training manual guidelines and procedures
- Ability to work with the public
- Excellent listening and assessment skills
- Experience with email, facsimile machine, scanner and copier
- Proficient in alpha-numeric filing, Microsoft Office products: word, excel, and outlook and ability to learn State agency database
- Reliable transportation, valid driver license and maintain active car insurance
- Some evenings and weekends required occasionally
- Provide holistic and comprehensive case management services to all families including intake, assessment, goal setting, case plan development, monitoring, financial management advocacy and referrals
- Inform clients of program guidelines, rights and responsibilities
- Gather, verify and maintain pertinent and accurate information from participants and household members to meet their service needs
- Document eligibility and input accurate data into all database systems
- Act as advocate for individuals and families
- Ability to schedule appointments and adhere to deadlines
- Perform excellent customer service to customers, vendors and staff by telephone, in person and/or in writing
- Adjust to frequent change in duties and procedures
- Be non-judgmental and objective in working with clients, vendors and coworkers
- Work effectively and efficiently in high stressful situation
- Work independently and/or team setting and adhere to deadlines
- Represent CAAGKC at special events, meetings and/or remote locations to collect and/or inform applicants of programs and services
- Inform participants of other CAAGKC programs and services they may qualify for
- Perform any other duties as assigned
Sitting - 80%
Standing - 10%
Bending - 5%
Lifting - 5% (ability to lift up to 25 lbs. or less)
Work Environment
In the office - 60%
Out of the office - 40%
