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Youth Services Case Manager

Position: Youth Services Manager

Reports to: Program Director

Classification: Full-Time

Direct Reports: Yes

Exempt Status: Exempt

Department: Youth Services

Community Action Agency of Greater Kansas City is a nonprofit organization providing programs and services to low-income residents of Clay, Jackson, and Platte counties in Missouri.

Program Description: Youth Services provides students’ tools, support, and resources needed to graduate and pursue post-secondary education, career exploration, and leadership development. Students are given the opportunity to volunteer, gain leadership training, receive a stipend, attend field trips and obtain college scholarships.

Minimum Requirements:

  1. Bachelor’s degree in Social Work, Human Services, or a related field
  2. Five (5) years of supervisory experience
  3. Three (3) years of experience providing human services to comparable clientele
  4. Case management experience, working with the public
  5. Ability to read, comprehend, and follow contracts, training manual guidelines, and procedures
  6. Experience managing a budget
  7. Excellent listening and assessment skills
  8. Problem-solving and communication skills, written and verbal
  9. Experience with email, facsimile machine, scanner, and copier
  10. Proficient in alpha-numeric filing, Microsoft Office products: word, excel, and outlook and ability to learn State agency database
  11. Some evenings, weekends, and overnight travel required occasionally
  12. Reliable transportation, valid driver’s license and maintain active car insurance

Essential Job Functions:

  1. Manage department and supervise staff
  2. Evaluate staff performance and adhere to policies and procedures
  3. Ensure staff are informed of program guidelines, rights, and responsibilities
  4. Work with families with multiple and serious problems
  5. Cultivate and implement new and existing programs and services
  6. Develop and adhere to Memorandums of Understanding, department manual, and Standard Operating Procedures
  7. Report program outcomes and manage department budget
  8. Initiate and preservice relationships with schools, students, and families and connect them with needed resources
  9. Provide case management services to all families including intake, assessment, goal setting, case plan development, monitoring, financial management advocacy and referrals
  10. Oversee the accuracy of information entered in all database systems including case notes
  11. Conduct and document staff meetings
  12. Professionally interact with all levels of management, employees, and vendors
  13. Adjust to frequent changes in duties and procedures
  14. Be nonjudgmental and objective in working with clients, vendors, and coworkers
  15. Work independently and/or team setting and adhere to deadlines
  16. Ability to work effectively and efficiently in high-stress situations
  17. Represent CAAGKC at special events, meetings, and/or remote locations to collect and/or inform applicants of programs and services
  18. Perform excellent customer service to participants, staff and vendors by telephone, in person and/or in writing
  19. Perform any other duties as assigned

Physical Demands:

Sitting – 80%

Standing – 10%

Bending – 5%

Lifting – 5% ability to lift at least 25 lbs. or less

Work Environment:

In office – 80%

Out of office – 20%